Refund policy
Return & Refund Policy
Thank you for shopping with Luve Jewellery.
At this stage of our journey as a growing startup, we do not offer returns or exchanges on any products once they have been sold. We request our customers to carefully review product details before making a purchase.
Order Issues & Damages
We take great care in ensuring that every product is thoroughly checked before dispatch. However, if you receive:
- A damaged item
- A defective product
- An incorrect item
Please contact us within 48 hours of delivery at shop@luvejewellery.in with:
- Your order number
- Clear photos/videos of the issue
Once reviewed, we will assess the situation and, if found valid, provide a suitable resolution at our discretion.
Non-Returnable Items
As of now, all items sold on our website are non-returnable and non-exchangeable, including:
- Regular products
- Customized or personalized jewellery
- Sale items
- Gift cards
Cancellations
Orders once placed cannot be cancelled after they have been processed or shipped.
Refunds (If Applicable)
Refunds will only be processed in cases where:
- An order cannot be fulfilled by us, or
- A genuine issue has been verified and approved by our team
If approved, refunds will be initiated to the original payment method within 7–10 business days.
Contact Us
For any queries or concerns, feel free to reach out to us at:
📧 shop@luvejewellery.in
Note
We are continuously working to improve our operations and customer experience. A structured return/exchange policy may be introduced in the future.